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That said, may I ask what drivers your technician said were problematic. I'll contact you in a direct message here to get your order details, so I can process it.
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Straight off the bat, let me say we'd like to offer you a full refund.
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And I really do appreciate you taking the time to provide feedback about Driver Easy. I'm very sorry you experienced so much stress after updating your drivers. I'm General Manager, Communications at Driver Easy. We are, however, growing fast, and we look forward to a time when we can offer unthrottled download speeds to all customers. This makes the best business sense at this point in our growth.
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Instead, we focus on providing our paid customers with stability and speed.
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We’re only a small company, and the cost to upgrade our server resources to enable unthrottled speeds for all free customers is, unfortunately, prohibitive. This is because millions of people around the world use the free version of Driver Easy, and they’re all competing for limited server resources. Download speeds are throttled in the free version (to 80KB/s). Cheers Ashley Extra info: Re the driver download speed in the free version, yes, it's slower. I’ll send you a DM to talk about this right away.
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As a token of our appreciation, we’d like to extend your license key for one more year. Thank you so much for your kind words! We’re glad that you like our product, and that it has served you well. I'll send you a DM to talk about this right away. Also, as a thank you for your kind review, we'd like to extend your license key for one more year. If you have any problems using Driver Easy, please feel free to contact support We’d be more than happy to help you in any way we can. Manufacturers do their best to avoid software conflicts, but with a near infinite number of possible software combinations, it’s impossible for them to cover all bases. More often than not, the problem is caused by something else, like a bug in an updated driver itself (created by the manufacturer) or a new software conflict caused by an updated driver. Although I’d never claim that Driver Easy is 100% perfect, it’s rarely the cause of major computer problems. That said, I think you'd find Driver Easy wouldn't cause you any issues. Firstly, you’re right to be vigilant about the software you use and the drivers installed. Re your concern about Driver Easy, I’d like to explain it a bit more. We’ll keep improving our product to live up to the customers’ expectation. We’re glad that you like Driver Easy, and that it has served you well. Thanks for taking the time to provide feedback about Driver Easy. I've processed the refund, and it should be received within 1 business day. UPDATE: After discussions by email, this customer opted for a refund. I'll send you a direct message here, so you can provide your order ID and email address, and let me know how you'd like to proceed. Our support team would be happy to help you troubleshoot the problem. :-) But first, have you contacted our support team Although I’d never claim that Driver Easy is 100% perfect, it’s rarely the cause of major computer problems. If you'd like a refund, I can process it immediately.